Privacy Policy
Last updated: 20 August 2026
1. Our Commitment to Privacy
The HR Department Consulting Group ("we", "us", "our" or "the Company") is committed to protecting your privacy and handling your Personal Information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect Personal Information when you interact with us, including when you:
- visit or use our website;
- submit an enquiry or contact us;
- engage us to provide HR consulting, HR advisory, employment relations, recruitment support, training or other professional services;
- communicate with us by email, telephone or other means;
- participate in our services, meetings, consultations or training; or
- otherwise provide Personal Information to us.
We aim to manage Personal Information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs), to the extent they apply to us.
Further information about the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
2. What is Personal Information?
"Personal Information" has the meaning given to it under the Privacy Act and generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is recorded in a material form or not.
Depending on how you interact with us, the Personal Information we collect may include:
- your name;
- business name and position;
- postal or business address;
- email address;
- telephone or mobile number;
- information provided through website enquiry or contact forms;
- information contained in correspondence with us;
- information relating to your employment or workplace where relevant to the services we provide;
- information about employees, candidates or other individuals provided to us by a client in connection with our services;
- information contained in documents or records provided to us;
- billing and payment information; and
- other information reasonably necessary for us to provide our services or manage our relationship with you.
We may also collect information about your interactions with our Website, such as information about your device, browser, IP address and Website usage, subject to applicable laws and our use of cookies and similar technologies.
3. How We Collect Personal Information
We may collect Personal Information in a number of ways, including:
- directly from you;
- through our Website and online enquiry or contact forms;
- when you contact us by email, telephone or other communication methods;
- when you engage us to provide services;
- during meetings, consultations, interviews, training or other interactions;
- from documents or information provided by you;
- from your employer or organisation where we are engaged by that organisation;
- from third parties authorised by you or acting on your behalf; and
- from publicly available sources where appropriate and permitted by law.
Where practicable, we will collect Personal Information directly from the individual concerned.
However, in providing HR consulting and related services, we may receive Personal Information about individuals from our clients or other authorised persons.
4. Collection and Use of Personal Information
We collect Personal Information where it is reasonably necessary for our business activities and for providing our services.
We may collect, hold, use and disclose Personal Information for purposes including:
- responding to enquiries and requests for information;
- providing HR consulting and advisory services;
- providing employment relations and workplace support;
- providing recruitment support;
- providing training and other professional services;
- preparing HR documentation, policies, procedures and other materials;
- communicating with clients, employees, candidates and other relevant parties in connection with our services;
- managing client relationships and engagements;
- processing payments, invoices and accounts;
- managing our business and administrative functions;
- maintaining and improving our Website and services;
- complying with legal and regulatory obligations;
- managing risks, disputes and complaints;
- protecting our rights, property and systems; and
- other purposes that you would reasonably expect or that are otherwise permitted or required by law.
Where permitted by law, we may also use Personal Information for purposes closely related to the purpose for which it was collected.
5. Sensitive Information
In providing HR and employment-related services, we may sometimes receive or handle information that is considered "Sensitive Information" under the Privacy Act.
Depending on the circumstances, this may include information relating to an individual's health, disability, membership of a professional or trade association, or other information that may fall within the definition of Sensitive Information.
We will only collect, use or disclose Sensitive Information where permitted or required by law and, where required, with the individual's consent.
Where we are engaged by a client to provide HR services, the client may provide information about its employees or other individuals to us where that information is reasonably necessary for us to provide the requested services.
6. Personal Information Provided by Third Parties
In some circumstances, we may receive Personal Information from third parties acting on your behalf or from a client or organisation that has engaged us.
For example, a client may provide us with Personal Information relating to its employees, prospective employees, contractors or other individuals in connection with HR consulting, employment relations or recruitment support services.
Where Personal Information is provided to us by a third party, we will handle that information in accordance with applicable privacy laws.
If you believe that your Personal Information has been provided to us without appropriate authority or consent, please contact us so that we can investigate the matter.
7. Disclosure of Personal Information
We may disclose Personal Information where reasonably necessary for the purposes described in this Privacy Policy.
Depending on the circumstances, Personal Information may be disclosed to:
- our clients or their authorised representatives;
- employees and contractors of the Company;
- professional advisers, consultants and other service providers;
- IT, cloud storage, software and technology service providers;
- website hosting, maintenance and support providers;
- accounting, payment and financial service providers;
- recruitment-related service providers where relevant;
- legal or other professional advisers;
- government agencies, regulators or other authorities where required or authorised by law; and
- other third parties where you have consented to the disclosure or the disclosure is otherwise permitted or required by law.
Where we engage third-party service providers to assist us in providing our services or operating our business, we take reasonable steps to ensure that they handle Personal Information appropriately and in accordance with applicable privacy requirements.
8. Overseas Disclosure and Storage
Some of the third-party technology, software, cloud storage, communication and other service providers we use may store, process or access Personal Information outside Australia.
Where Personal Information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the disclosure and handling of the information is consistent with our obligations under applicable privacy laws.
The location of data storage and processing may also depend on the particular technology or service provider used by us and may change from time to time.
If you require specific information about whether Personal Information relating to you is disclosed to or stored by a particular overseas service provider, you may contact us using the details below.
9. Security of Personal Information
We take reasonable steps to protect Personal Information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Depending on the nature of the information, our security measures may include:
- restricting access to Personal Information to people who require it for legitimate business purposes;
- using appropriate access controls and authentication measures;
- maintaining appropriate security measures for our systems and devices;
- using reputable technology and service providers;
- taking reasonable steps to protect information transmitted electronically; and
- maintaining internal processes and procedures relating to the handling of Personal Information.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own information, including keeping passwords and account credentials confidential and using appropriate security measures when communicating with us electronically.
10. Retention and Destruction of Personal Information
We retain Personal Information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, to meet our legal and regulatory obligations, to resolve disputes and for legitimate business purposes.
When Personal Information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or permitted by law to retain it.
The period for which information is retained will depend on the nature of the information and the circumstances in which it was collected.
11. Website and Cookies
When you visit our Website, we may collect certain information about your use of the Website through cookies and similar technologies.
Cookies are small data files that may be stored on your device when you visit a website. They may be used to help the Website operate, remember preferences, understand Website usage and improve your experience.
We may use cookies and similar technologies for purposes including:
- operating and securing our Website;
- understanding how visitors use our Website;
- improving Website functionality and performance;
- analysing Website traffic and usage; and
- supporting our marketing activities where applicable.
You may be able to control or disable cookies through your browser settings. However, doing so may affect the functionality of some parts of the Website.
Third-party services used on our Website may also use cookies or similar technologies in accordance with their own privacy policies.
12. Direct Marketing
Where permitted by law, we may use your Personal Information to communicate with you about our services, resources, updates, events or other information that may be relevant to you.
We will provide an appropriate means to opt out of receiving direct marketing communications.
You may also contact us at any time to request that we stop sending you direct marketing communications.
13. Access to Your Personal Information
You may request access to Personal Information that we hold about you, subject to exceptions that may apply under the Privacy Act or other applicable law.
If you wish to access your Personal Information, please contact us in writing using the contact details below.
We may need to verify your identity before providing access to Personal Information.
We will generally respond to an access request within a reasonable period and in accordance with applicable privacy requirements.
We will not ordinarily charge you for making an access request. However, in certain circumstances, we may charge a reasonable fee for providing access where permitted by law, particularly where significant resources are required to locate, retrieve or provide the requested information. We will advise you of any applicable fee before proceeding.
14. Correcting Your Personal Information
We take reasonable steps to ensure that Personal Information we hold is accurate, complete, relevant and up to date.
If you believe that Personal Information we hold about you is inaccurate, incomplete, out of date or misleading, please contact us and request that it be corrected.
We will consider your request and take reasonable steps to correct the information where appropriate.
15. Privacy Complaints
If you have a concern or complaint about the way we have collected, used, disclosed or handled your Personal Information, please contact us in the first instance.
We will review your complaint and take reasonable steps to investigate and respond to it.
We aim to handle privacy complaints fairly and within a reasonable period.
If you are not satisfied with our response, or you believe that we have not adequately addressed your complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
Further information about making a privacy complaint is available at www.oaic.gov.au.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, privacy practices or applicable laws.
When we update this Privacy Policy, we will update the "Last updated" date at the beginning of the Policy.
We recommend that you review this Privacy Policy periodically to remain informed about how we handle Personal Information.
17. Contact Us
If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the way we handle your Personal Information, please contact us:
The HR Department Consulting Group